Know what matters first
A morning briefing and a running list of what needs chasing: parts approved but not ordered, customers who haven't replied, jobs with no technician.
Paddy AI · built into PaddockDesk Pro
Need a hand? Ask Paddy.
Paddy is the assistant built into PaddockDesk Pro, garage-management software for independent UK garages. It knows what's booked, what's waiting and who's free, so your team spends less time hunting through screens. Nothing changes without your approval.
Pre-release PaddockDesk Pro and Paddy aren't on general release yet. Demonstrations are by arrangement.
Ask in plain words. A few of the questions Paddy answers:
- What should I do first?
- What needs attention?
- Who's free on Thursday?
- What's blocking this job?
- What's missing from this estimate?
- Where are we losing time?
What Paddy does
Less hunting. More workshop.
Paddy reads your garage's own PaddockDesk records, the jobs, the schedule, the parts lines and the health checks, and tells you what they add up to. Its answers are worked out from those records and the workshop's own rules.
Book work in faster
Paddy finds the first free slots that fit your schedule's own rules and shows who has time to spare, while the customer is still on the phone.
Unblock jobs sooner
Ask what a job is waiting for and get a straight answer: which parts are outstanding, what's holding it up and the suggested next stage.
Send complete estimates
Before an estimate goes out, Paddy points out what's missing: labour or parts not added, lines not yet sent, decisions still awaited.
See where time goes
Paddy lists the jobs where timed labour has run past the hours quoted, and how many hours were lost.
Start updates from a draft
Paddy drafts a customer update from the job record. Your team edits it and decides what the customer is told.
You stay in control
Paddy suggests. A person approves.
Paddy works only from your own garage's records, and each garage decides how far it may go. Owners and admins set each area, such as scheduling, parts and quoting, to one of three modes, and every change to those settings is recorded.
- OffNo help in that area. Paddy declines its questions.
- SuggestPaddy points out issues and recommends what to do.
- Assist & ActPaddy can also prepare a change, such as planning a job into a schedule slot, and wait for someone with permission to press Approve.
In any mode, Paddy never orders parts, sends customer messages, moves money, or changes bookings or prices on its own.
Who it helps
Built around the people already in the workshop
Owners and managers
Start the day knowing what needs chasing, where the bottlenecks are and where labour time is being lost.
Reception and service advisors
Find a slot while the customer is on the phone, see what a job is waiting for, and check an estimate before it goes out.
Technicians
Read-only answers about the job they've been assigned: what it's for, what's blocking it and which parts are still to arrive. No prices, no customer contact details.
Paddy and PaddockDesk
One assistant, inside one platform
Paddy isn't a separate product. It comes built into PaddockDesk Pro, works on the screen you're already using, and only knows what your garage has recorded there.
- Laurus Group Limited
The company behind PaddockDesk and Paddy. laurusgroup.co.uk
- PaddockDesk Pro
Garage-management software for independent UK garages: booking and check-in, the workshop board, technicians, health checks, quoting and invoicing. Drive your workshop forward. paddockdesk.com
- Paddy
The assistant built into PaddockDesk Pro, for owners, service advisors and technicians. This site.
- PaddockConnect Coming later
A website and app for the garage's own customers, connected to PaddockDesk.
Coming next
On the way, not here yet
These are in development. They aren't part of what you can be shown working end to end today.
Help preparing a quote
Describe the job and Paddy drafts the parts and labour for your team to check, edit and approve. Staff record the customer's approval against each quote line.
Parts ordering from the job
Once work is approved, your team will place the parts order from PaddockDesk and confirm every order themselves. Paddy never places an order.
PaddockDesk Pro and Paddy are in pre-release. Pricing and a release date haven't been announced, and there's no public sign-up; we'll show you the software by demonstration.
See Paddy at work
Tell us a little about your workshop and we'll arrange a demonstration of PaddockDesk and Paddy.
Request a demoOr email [email protected]